02 · Chicago, IL · 2024
Repositioning a Service Business for Higher-Value Clients
Avg. Job Value
Commercial Inquiries
Local Pack Rank
Monthly Revenue
The Challenge
Crystal Clean was competing purely on price — and losing. Their branding felt cheap, their website was invisible in local search, and they had no way to communicate why they were worth a premium. High-end residential and commercial clients simply didn't take them seriously.
Our Approach
We repositioned Crystal Clean as the premium exterior cleaning choice for Chicago's upscale residential and commercial market. A bold new visual identity — dark, clean, confident — replaced the generic look. The website was built to attract property managers and homeowners with $500+ jobs, not coupon-clippers.
The Result
Average job value increased by 65% in the first quarter after launch. Commercial inquiries — previously zero — now represent 30% of all new business. Google Business ranking in Chicago's North Shore suburbs jumped from page 3 to top 3.
Services Delivered
Next Project
Building a Modern Identity for a Growing Financial Firm